Returns Policy
Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase please follow the instructions below:
All returns and/or exchanges must be within 15 days of the ship date. There will be no returns and/or exchanges for items that are well past the 15 day guideline even if they are still in the original packaging or are otherwise unused.
All shipping charges are non-refundable. Shipping cost for returning a garment is paid by the customer.
Please leave all tags, hang-tags, price tags, labels, and/or any other merchandise information on the product until you are sure it is one you want to keep.
Any worn or damaged clothing cannot be returned unless it is defective.
Clearance items cannot be returned or exchanged. Customised / altered garments as per your request are not applicable for return or exchange.
Defective Garments:
Hara Design strives to ensure that all of our merchandise is high quality – that’s because every product is hand inspected prior to shipment. Yet, despite our efforts, there are times that a defect goes unnoticed in the inspection process. In the event that the item you purchased from us is defective, we will replace it free of charge. No refund will be given, only replacement. Refund will only be given in cases wher the said product is out of stock and/or can’t be replaced. If you believe your garment is defective and you decide to ship it back to Hara Design, we will inspect the merchandise upon receipt. If we find that the merchandise is not defective, we will only return the merchandise to you at your expense – we will not replace the merchandise or refund your purchase. If the garment is not defective, the customer must pay for the shipping charges if the customer wants us to return the original merchandise.
Accepted Industry Standard
As per the accepted industry norms, despite best efforts there will be a deviation and defects of about 2-3%. Client is advised to take this in consideration while placing the order and quantity should be placed accordingly.
Color & Description Disclaimer
The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values.
While every endeavor has been made to accurately reproduce colours, there may be minor variations in colour of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.
A customer must place an order keeping in mind this minor variation in colour as seen on a computer screen against the actual colour of the outfit received.
While ordering on internet, we suggest that customers should be extra careful of following –
1. Red, maroon and orange colors have a higher tendency to reflect a different shade than other colours. For example even if you yourself try to photograph from a digital camera or scan a red garment, in most of the cases it will show either as maroon or orange on the computer monitor and vice versa. Though imaging technology has advanced, still no fool proof solution to this problem is available at the moment.
2. Many a times green and blue shades also overlap. same is the case with off-white, white and cream colours.
3. Sea Green colour sometimes looks Aqua blue and the other way around.
4. Some fabrics like raw silk, khadi silk, cotton silk, south cotton, brocade have a textured effect where we can see the weaving & threads are visible in different directions which is a inherent characteristic or feature of that fabric and proof of its authenticity. These are not defects. This raw finish is the beauty of these fabrics.
5. Handcrafted, hand dyed, hand printed, hand painted, hand embroidered, handloom, hand woven products will always have minor differences when we compare them as they are not made by machines. Each piece will be unique. Handicraft artisans always try their best to make each piece better than the previous one. So, the product will always have minor variation keeping the same theme constant in artistic manner. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the beauty of the handicrafts items.
